Top questions
When will my order arrive?
You can track the status of your order in My Account. Once you sign in, check the Completed
Orders tab to see if it has
been shipped to your address, or made available online. If it hasn't yet, check the Open
Orders tab. On the order,
you'll see more info on its current status.
My credit card was charged but I don't know why. How can I find out?
You can see all of your payments in My Account. Once you sign in, go to the Account tab,
then to the Payment History
section. On each payment, you'll see more details along with the option to print a receipt.
If you don't see the payment
in your account, please send us a message.
I was emailed about a problem with my EIN. How do I fix this?
There's likely a small discrepancy between the personal info on your EIN application, and
the personal info on file with
the IRS. For example, you might have mistyped your Social Security number. Please send us a
message and we'll
help fix the issue. For your security, we ask that you don't email us sensitive personal
info.
How do I cancel an order or subscription?
We're sorry to see you go! For orders, please send us a message and select the appropriate
subject "request a refund". We'd also love to get your feedback on how we can improve and
serve you better.
Where can I find and print a receipt?
You can print receipts for your orders in My Account. If the order is under the Open Order
tab, click the printer icon
next to the order number. If the order is under the Completed Orders tab, click the order
number, and click the printer
icon.
How can I get copies of the documents you filed for me?
Depending on the document, you'll either receive it in the mail or be able to download it
online. To see if a document
is available online, sign in to My Account. Go to the Completed Orders tab, then click the
document name or order
number. If the document is available online, you'll see it on the right under Download
Center. If it's not available,
write us at support@compliance-sys.com to request a copy.